光洋自動機は創業以来3500台を超える包装機械をお客様にお届けしてまいりました。
1号機から現在に至るまで、お客様の機械の設計データをすべて保管しているため、1号機からメンテナンスすることが可能です。
点検、メンテナンス、電装品交換などあらゆる面でお客様の期待を超える対応をお約束します。

カスタマーサービス専用の直通電話もしくは以下の各サービスのお問い合わせボタンからお気軽にご相談ください!

カスタマーサービス直通電話
045-542-3164

※お問い合わせの際は5桁の製造番号をご用意ください。

カスタマーサービス

Inspection

As a machine is operated, components could be wore off and deteriorated, which may cause malfunction.

Sudden malfunction does not only increase repair costs but also affect greatly the productivity of the entire line.
With regular inspection and maintainance, the risks related to machine shutdown can be avoided, which lead to reduction of costs such as emergency response expenses.

We also provide advance estimates, so you can budget accordingly. Please feel free to contact us!

Maintenance / Overhaul

Are machine parts wore off? Or shafts are rattling? Or is the machine making any abnormal noise?
From part production to machine assemblation and adjustment, KOYO machines are made and adjust on site by our experienced engineers who understand everything about customers' machines.
Even when warranty period has passed, after taking care of any parts, we would put new warranty for them.

Thus, if you order our authorized service, you can use the machine for many years to come.

Customized Program

The majority of machine troubles are said to be caused by lack of daily inspection and maintenance.
We will guide you on how to operate your machine and the know-how of daily inspection and maintenance for stable operation of your machine over long period of time.
・Guidance about check points when starting machine
・Guidance about maintenance
・Operator training after one year and later
In addition, we also carry out revalidation and reissue instruction manuals.
*Reissuance of the instruction manual should be charged from the second year after delivery of the machine.

Electric parts replacement

We recommend replacing electrical components at early stage in order to reduce risks such as data loss.

Some of the electric components are discontinued and may be difficult to obtain the identical components.
We recommend you consider replacing them early because it may take time and expense to prepare to look for alternatives, partial modificating, programe writing, etc. for such cases.

Modification/Variety Addition

We provide service on modification and adding new function to your machine. We will propose you the optimum solution for your need.

Please consult us about change of labels, bottles and adding variety etc.
If the requirement exceeds the specification range, we will consult with you in further details.
*Please provide the size of label and bottle for smoother process.

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